Admin
Services
Professional Admin Services for Tradespeople
Let Us Handle Your Paperwork, While You
Focus on Your Trade
CASE STUDY
Transforming Tom’s Plumbing Business through Outsourced Admin Services
Tom was a highly skilled plumber based in Manchester with a rapidly growing customer base.
Despite being a master of his trade, he struggled to keep up with the administrative side of his business.
Invoices were often sent late, customer calls occasionally missed, and paperwork frequently piled up.
This resulted in lost revenue and increased stress, affecting both his personal and professional life.
Recognising that he needed assistance, Tom reached out to The Trade Institute’s Admin Services.
He decided to outsource his bookkeeping, customer service, and email management tasks.
Solution: Embracing Outsourced Admin Services
The Trade Institute began by conducting an initial assessment of Tom’s business. They organised his financial accounts and brought his invoicing up to date.
They implemented a digital system to manage his customer service queries, ensuring no calls or emails were missed.
Lastly, they began managing his overflowing email inbox, prioritising urgent messages and filing important correspondence.
Results: A Resounding Success
Within the first three months of using The Trade Institute’s Admin Services, Tom began to see significant changes
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Improved Customer Service
Customer complaints dropped by 30% as all queries were promptly handled. Positive reviews on his service increased, leading to a noticeable rise in customer referrals.
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Financial Management
With accurate and timely invoicing, Tom saw an immediate 15% increase in revenue. His cash flow improved due to regular follow-ups on outstanding payments.
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Efficient Communication
With organised email management, Tom saved roughly two hours a day. He no longer worried about missing important client emails or supplier deals.
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Improved Work-Life Balance
Without the stress of admin work, Tom experienced a significant improvement in his work-life balance. This had a positive impact on his overall wellbeing and job satisfaction.
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Enhanced Focus on Core Business
With the burden of admin tasks lifted, Tom was able to focus on what he does best – providing excellent plumbing services. This led to an increase in job completion rates and client satisfaction.
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In the fast-paced and demanding world of trades, it’s essential to stay focused on what you do best. At The Trade Institute, we offer a suite of professional administrative services tailored specifically for tradespeople. This means you can focus on delivering exceptional workmanship and growing your business, while we take care of the paperwork.
As a tradesperson, your primary skill set and passion likely lie in your craft, not administration. Yet, managing a successful trade business requires a considerable amount of paperwork – from scheduling jobs and handling customer enquiries to invoicing, bookkeeping, and managing compliance issues. These tasks, while necessary, can eat into the time you would otherwise spend on your trade.
That’s where our admin services come in. Our team of professionals are experienced in handling the administrative needs of a variety of trade businesses. By entrusting these tasks to us, you’ll free up valuable time, minimise overhead costs, and gain access to our extensive network of trade professionals for collaborative opportunities and business leads.
Our admin services include:
Bookkeeping & Invoicing
We manage your financial paperwork ensuring invoices are timely issued and tracked.
Scheduling & Calendar Management
We handle your schedule, ensuring no opportunity is missed and jobs are efficiently organised.
Customer Service
Our team handles customer enquiries and after-service care, contributing to improved customer satisfaction.
Compliance Management
We keep track of necessary documentation and compliance issues for your trade business.
Benefit from the flexibility our services offer. During busier periods, scale up the administrative support, and scale down when things are quieter. This agility allows you to manage costs more effectively and respond dynamically to the needs of your business.
At the Trade Institute, we’re passionate about supporting UK tradespeople, helping make your business more efficient, profitable and enjoyable to run. Partner with us for your administrative needs, and invest more time in your trade, enhance your customer service, and streamline your business operations.
Take the administrative load off your shoulders. Choose the Trade Institute’s admin services and let us propel your trade business to new heights. You ply your trade, and we’ll take care of the rest. Contact us today to learn more about how our admin services can benefit your business.
Database Management
Updating and managing customer databases, ensuring data accuracy, and maintaining data privacy.
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Research
Market research, competitor analysis, or researching new tools and techniques in your trade.
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Marketing Support
Assisting with marketing tasks, updating your website content, managing your social media, and marketing campaigns.
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Recruitment Assistance
Posting job ads, screening applicants, scheduling interviews, and assisting with new employee onboarding.
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Email Management
Sorting and responding to emails, managing spam, and ensuring prompt communication with customers and suppliers.
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Diary Management
Arranging appointments, managing your calendar, scheduling of jobs, and reminding you of important dates.
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Customer Service
Answering customer enquiries, handling customer complaints and providing after-service support.
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Customer Service
Answering customer enquiries, handling customer complaints and providing after-service support.
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Compliance Management
Keeping track of regulations, ensuring your business is compliant, and updating necessary documentation.
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Delivery Management
Tracking deliveries, inspecting for damage and checking inventory
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Order processing
Placing orders for equipment or materials, taking delivery, picking orders to be collected
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Document Preparation
Preparing and formatting documents, writing letters and creating templates for ease of use
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Document Management
Maintaining digital filing systems, and ensuring important documents are easily accessible
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Receptionist Services
Handling incoming calls, taking bookings, taking messages, and providing information to callers.
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